ATO to send text messages if bank account details incorrect

The ATO has advised that it will send SMS text messages directly to taxpayers where incorrect bank account details were included in their tax returns and they were entitled to a refund.

The SMS will advise impacted taxpayers that:

  • their refund cannot be processed due to incorrect bank account details; and

  • they should phone the ATO on 13 28 61 to correct their details.

If impacted taxpayers contact the ATO with their correct details within seven days, any refund due will be issued electronically.

Taxpayers need to exercise additional caution when dealing with electronic messaging from (or purportedly from) the ATO. The authenticity of ATO correspondence can be verified by calling the ATO on 1800 008 540.